Frequently Asked Questions (FAQ)
- What delivery options are available?
- Can I place an order from a country other than Cyprus?
- When is the best time to contact customer service and how can I reach them?
- Can I view my order history?
- - Log in on our website and click the **“Sign In”** tab at the top of the page.
- - Click the **“Orders”** tab on the left. Your order history will be displayed.
- What is the delivery time?
- I received my order, but I’m not satisfied. How can I return it?
- -For hygiene reasons, underwear (panties, bodysuits, body tape, nipple covers, and adhesive cups) cannot be returned.
- -Cosmetic products (e.g., lip balms, travel-size EDP/EDT perfumes) without their original sealed packaging.
- How can I remove my data from the mailing list?
- Why was my order cancelled?
- -Items are out of stock – you will receive an email with the cancellation information and further instructions.
- -You requested to cancel the order – you will receive a confirmation by email.
- -The order could not be delivered.
- -Payment failed.
- How can I change the delivery address?
- When will the payment be charged to my account?
- Click “Sign In” → “Forgot your password?”.
- Can I change the payment method?
- Is there a minimum order amount?
- Can I combine multiple orders?
- What should I do if my order arrived damaged?
- Will the courier contact me before delivery?
- What if I am not at home when the package is delivered?
- Is it necessary to have an account to place an order?
- I am having trouble using the website.
- I didn’t receive an order confirmation email.
- What is an order number?
- How do I sign up for email offers?
- How does your mailing list work?
- I don’t remember my password, how do I reset it?
- How can I delete my account?
We offer courier delivery through DHL. If the total value of products in your cart is €100.00 or more, we will deliver your order free of charge, i.e. no additional shipping costs. The delivery cost for orders less than €100.00, a delivery fee of €16 applies for DHL regular home delivery. Once your order has been shipped, you will receive an email with a tracking number so you can track your delivery. More information about delivery can be found in the Delivery section. Delivery and Payments.Delivery and Payments.
We only process orders within Cyprus. If you live in another country, please visit the websites victoriassecret.com.
The customer service center is available Monday to Friday from 8:00 AM to 4:00 PM. Contact us at the email address: info@victoriassecret.cy
You can view your order history on our website. Follow these steps:
The standard processing time for an order is **1 to 7 business days**. You will receive information about the estimated shipping date in the confirmation email.
Victoria’s Secret strives to provide services at the highest level. Unused products in their original packaging that do not meet your expectations may be returned within 14 days of receiving the order, based on the electronic invoice.
Exceptions to the return policy:
We’re sorry to hear that you’re considering unsubscribing from our newsletter. Please write to us at: info@victoriassecret.cy. You can also unsubscribe from the newsletter by clicking the appropriate link directly in the email. After clicking, you will be redirected to a page where you can confirm your unsubscription.
The order may have been cancelled for several reasons. The most common are:
You can change the address after logging into your account under “Sign In” → “Addresses”. There you can add or remove an address.
Your card will only be charged once the order is ready to be shipped from the warehouse.
Instructions for resetting your password will be sent to your email. If you do not receive the email within an hour, check your SPAM folder. If the email still does not arrive, contact us: info@victoriassecret.cy
Once the order has been placed, the payment method cannot be changed.
No, there is no minimum order amount. We will process any order.
No. Once the first order is completed, it immediately begins processing in the warehouse and cannot be manually combined with another, so as not to delay shipping.
Contact our customer service as soon as possible.
The courier is not required to call before delivery, except if clarification of the address is needed. You can check the status of your shipment using the tracking link we send you by email, or directly on the carrier’s website.
The courier will leave a notice with the details of the branch responsible for re-delivery. There is no additional charge for re-delivery. You may also contact the branch yourself.
It is not required – you can shop as a guest. However, creating an account is simple and beneficial. It allows you to track your orders, save wish lists, and receive exclusive offers.
Contact our customer service as soon as possible.
The confirmation is usually sent a few minutes after placing the order, sometimes later. Please check your spam folder. If you haven’t received any email, contact us so we can verify that your email address is correctly associated with your account.
You can find the order number in the confirmation email. If you were signed in when placing the order, you can also find it in your order history after logging in.
To sign up for the newsletter, go to the bottom of our homepage and enter your email in the “NEWSLETTER – Get exclusive offers” section.
We do everything we can to inform you about offers that may be of interest to you. Not everyone receives the same discount codes – sometimes you may receive them, and other times your friends might. When you make a purchase or contact us, we may ask you to confirm your contact details. We aim to send offers to everyone at least once a year.
Go to your account → “Forgot your password?” → enter the email you used during registration. You will receive an email with instructions on how to reset your password.
If you wish to delete your account, please contact our customer service.